As a growing business, how you say “no” is critical. I recommend doing it sincerely. Never say no with arrogance. You must first say “yes” to get the experience you’ll need to be able to say no with grace and … Read More
1. Be prepared. Know your intention for any interaction. 2. Know your audience and what they value. 3. Humans are feelers, not doers, so start with a check-in. “How are you feeling?” Not, “How are you doing?” 4. Be vulnerable. … Read More
I spoke at a brokerage a few weeks ago and Michael Froese first lead a presentation that featured a slide that showed “AND > OR.” One of the most powerful things you should never say in real estate or in … Read More
When times are good nobody is chasing as they can sell without. But when times are tough, without a doubt this is when people should be chasing every lead and every customer but very few do. I think it’s usually … Read More
It’s painful to not be understood. It hurts to not be heard. My son, as a toddler, could only use a few words to express himself. Some of his biggest meltdowns in life happened simply because he couldn’t communicate in … Read More
Hands-down the best audiobook I’ve ever listened to is ‘Open, An Autobiography’ by Andre Agassi. He is one of the most beloved athletes in history and one of the most gifted men ever to step onto a tennis court – … Read More